Entering properties or crane off loading over walls, hedges and fences will be made at our drivers discretion unless previously arranged with the transport office. If the driver is requested to leave the highway and enter the property or site, any damage which may be caused to yours or the local authority's property (such as footpaths and manhole covers), will be your or your agents' responsibility, together with the cost of any repairs or replacement items. Sometimes we will use external hauliers.ĭeliveries will be made to kerbside only to the nearest safest point to the delivery address and off loaded onto firm ground. If a product has a ‘Local Delivery’ tick we are able to deliver this with our own lorries most of the time. Our catchment range for local deliveries is an average of 25 miles. We operate a local delivery service from this single depot. Our main depot is in Kingsfold, near Horsham on the Surrey and Sussex border. Under £60 (inc VAT) = £12 next day delivery or £6 for a 2-4 Day Delivery from dispatch Over £60 (inc VAT) = £6 next day delivery or Free for a 2-4 Day Delivery from dispatch Once the item is dispatched you will receive a notification on the actual delivery day The full day an item is dispatched is counted as the dispatch day not delivery day. Under £600 (inc VAT) = £40 2-4 day Delivery from dispatch Over £600 (inc VAT) = Free 2-4 Day Delivery from dispatch Under £60 = £12 next day delivery or £6 for a 2-4 Day Delivery from dispatch Over £60 = £6 next day delivery or Free for a 2-4 Day Delivery from dispatch Orders for Saturday must be before Friday 12pm AUDEL shall not be liable for any delays or extra costs in delivery.Customers with a D W Nye trade credit account get free local deliveryĪll delivery charges are inclusive of VAT. If you are unable to inspect the goods right away, please ensure you sign for the goods as "unexamined" to allow us to take up any claims with our delivery partners if necessary.Įxpected dates and shipping estimates of delivery are approximate. If you discover any damage to the packaging, sign for the goods as "damaged". We recommend that you inspect the goods prior to signing for delivery. If so, we will contact you before we dispatch your order. There may be a surcharge for bulky orders. Please ensure that you have an appropriate offload facility for the receiving of pallets. Our carrier also offers a pallet delivery sevice for bulky orders. If you require a re-delivery, there will be an additional charge requested from the shipping provider. Someone must be at the delivery address to sign and receive for the goods and answer the phone call from the courier company to arrange this. The card will also contain details on how to arrange to collect from the local parcel company depot. In the event that the customer being absent when delivery is attempted, a card will be left detailing the drivers actions. Next day dispatch is defined as the next working day following your order placed between 8am and 3pm.Īll orders received after 5pm Friday or on weekends will be dispatched the following Monday for delivery on Tuesday.Īll orders will require a signature upon delivery in most cases unless 'authority to leave' is stated in the comments section of the order to pass this onto our shipping provider. Should lead times be more than 10 working days we will contact you via e-mail or telephone. This will normally take 2-10 working days. If your order contains some items that are not listed as "in stock", we will dispatch the complete order once everything contained in the order has arrived in stock. We are unable to deliver your order within the allocated time.We will notify you by email or telephone in the event that: You will be notified as soon as your order is dispatched. Visit: TNT Express tracking and enter tracking number given per order. Visit: for Australia post tracking and enter tracking number given per order. For all orders up to 20kg and no longer than 1m to be delivered to regional and interstate areas, we use Australia Post and StarTrack Express with tracking provided sent to you via email.įor all orders above 20kg, we use StarTrack Express and Hunter Express.Īll deliveries can be tracked online at all times via the shipping providers online tracking service.
0 Comments
Leave a Reply. |